Policies To Follow
RECOVERY: Your care is under the supervision of trained staff members however you’re responsible for taking your own medications. We are not liable if you misuse or abuse your medications. You are encouraged and reminded to take your medications as prescribed however it is your responsibility to take your meds as prescribed.
PAYMENT/DEPOSIT: Payment to secure your stay is NONREFUNDABLE. We require a $450 deposit at the time of booking to secure your room. The full balance must be paid 12 weeks prior to your arrival. We reserve the right to book your room if your balance is not paid in full on or by the due date. Please notify us as soon as possible if you need additional time to pay.
Your deposit is transferable but non-refundable. This includes late check-in or early checkout for any reason. You may ‘sell’ or ‘give’ your deposit to another potential client if you choose to sell your deposit. Financial arrangements must be made between you and the other client and confirmed prior to arrival.
GUEST CHARGE POLICY:Guests are allowed at Nesta’s discretion. For example, if a client needs a translator or simply wants a companion. It’s not recommended that you travel with a companion if it’s not necessary as most clients prefer to recover in silence for the first few days of recovery.
Guest fees must be paid at the time of booking. Your guest should not interfere with your recovery process.
CHECK IN / CHECKOUT: Check in is at 4pm and Checkout is at 11am. Please notify staff as soon as possible if you are unable to adhere to these times as there may be additional fees
MEALS: Meals are provided 3 times a day and light snacks are offered throughout the day. If the client is sleeping or doesn’t want to eat at the time the meal is served, the meal will be placed in the microwave. We promote healthy eating however if the food is not to your liking, you are welcome to order takeout at your own expense. If there’s more than 1 client in the home, please understand that staff cannot accommodate requests for lunch and dinner. Please remind staff members of any meal preferences prior to meal preparation.
TRANSPORTATION: Transportation to 2 post-op appointments and 1 massage appointment per day is included in the transportation packages. If you choose to have more than 1 massage per day or see your doctor more than twice within a 7 day period, you’re responsible for your own transportation. It’s at the driver’s discretion based on scheduling and availabilityto transport you to additional appointments. An additional transportation fee will be assessed for each additional transportation.
The driver will accompany you to the receptionist area of either your doctor’s appointment or other post-surgical appointment. He/She will not go into the rooms with you. There’s a 15-minute grace period for how long the driver will wait. If the driver is unable to wait around, you will have to arrange your own ride back to the recovery home.
The managers of Nesta’s will decide which car to use for each transportation based on availability. Each vehicle will be ‘assembled’ to make each client as comfortable as possible. For the Brazilian Butt Lift (BBL) clients, the standard is to sit on your BBL pillow in the vehicle. If the vehicle is ‘assembled’ to accommodate a client who prefers to lay down in the backseat as opposed to sitting, you agree to hold the driver and Nesta’s DollHouse Recovery Home, LLC harmless from all liabilities. Nesta’s and or the driver are not responsible for any damages that may occur. Transportation begins at 7:30 am and ends at 6 pm.
SUPPLIES: If you were unable to purchase your supplies prior to your arrival, you will be assessed a supplies charge; it’s recommended that you purchase our package.
PLEASE NOTE: This is a loving, friendly and respectful environment. Everyone is treated with respect, and we expect the same from our clients. We have a zero tolerance for abusive or offensive language nor behavior.